Hair and Wigs Store Policies

• What is the return policy?
• Can I order by phone?
• What method of payment can I use?
• Will I be taxed on my purchase?
• When will my order be processed?
• Can I make a change to an order that has already been submitted?

What is the return policy?

Due to health reasons Federal Health Dep't. regulations on the sale of wigs and hair additions. NO REFUNDS OR EXCHANGES will be permitted, due to matters of hygiene for personal use items.

This is also a manufacturers policy and we have no authority over this policy. We suggest that you visit a boutique or shop near you, and write down the exact brand and color of the wig you are interested in purchasing.

Please make sure before you order that you choose the right wig(s), hairpiece(s), and colors.

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Can I order by phone?

Absolutely! We understand that often customers wish to speak with a live sales person.

Please call us at 416-694-5553, or toll free 1-866-374-9447,

Hours (Eastern Standard Time)
• Mon to Fri - 9:00 AM to 6:00 PM
• Sat - 10:00 AM to 6:00 PM

 

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What method of payment can I use?

We accept payment online or over the phone using your credit card (Visa, MC, AMEX). You can also pay online using you Paypal account if you wish.

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Will I be charged tax on my order?

• Sales Tax : Ontario residents will be charged 14% sales tax (6% GST + 8% PST)
• All other provinces will be charged GST only.
• For United States based customers there is NO TAXES

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When will my order be processed?

All orders for items In Stock will be processed and shipped within 24 hours.
Special Order items, which are shipped within 48 hours.

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Can I change an order that has already been submitted?

You may cancel your order within 24 hours, unless the item has already been shipped to you. To cancel an order, please contact us immediately at 416-694-5553, or toll free 1-866-374-9447.

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